FAQ's
General Questions
What types of battery cells do you offer?
We currently offer high-performance lithium-ion cylindrical battery cells.
Our selection is tailored to meet various high-power and high-capacity needs. If you have questions about specific cells or their applications, feel free to contact us!
How do I know which battery is right for my application?
Choosing the right battery depends on several factors, including:
- Capacity: How long you need the battery to last before recharging (measured in mAh or Ah).
- Discharge Rate: The amount of current the battery can safely deliver without overheating.
- Voltage: Ensure the voltage matches the requirements of your device or system.
- Size and Fit: The physical dimensions of the battery must fit your application.
- Cycle Life: Consider how many charge/discharge cycles the battery can handle over its lifetime.
Our Molicel and SEPNi cells offer high-performance options for various applications.
Are your products covered by warranty?
Yes, our battery cells are covered by a limited manufacturer’s warranty that protects against manufacturing defects and ensures that you receive high-quality products. This warranty coverage is provided directly by the manufacturer and typically does not extend to improper use, damage from misuse, overcharging, or environmental factors. If you encounter any issues or need more details about the warranty terms, feel free to contact us.
Engineering Services
What types of engineering services do you provide?
We offer expert engineering solutions for battery-powered projects, from design to certification and beyond. Our services include:
- Battery Systems – Custom battery pack design, with complete BMS integration and up to level 3 DC fast charging support.
- EV Conversions – From fleets to niche vehicles, businesses to individuals, we can assist you in all aspects of an EV conversion.
- Regulatory Compliance – Guidance on meeting Canadian provincial standards (SAAQ, Service Ontario, Service BC).
- Power Optimization – Real-world measurements, simulations, and prototype validation.
- Advanced Design & Analysis – Generative design, FEA, CFD and thermal simulations for performance and safety.
Bring your project to life with innovative, high-performance solutions.
Can you help with custom battery system design?
Absolutely! We specialize in designing high-performance battery systems tailored to your needs. From selecting the best cells to optimizing efficiency with real-world measurements and simulations, we ensure your system meets performance, safety and regulatory standards. Whether for electric vehicles, prototypes, or unique applications, we provide expert guidance
How do I contact your engineering team for a consultation?
You can reach our engineering team through our Contact Us page. Use the project request form to share details about your specific needs. Our team will review your request and get back to you as soon as possible.
Technical Questions
What is the difference between high-capacity and high-discharge cells?
High-capacity cells store more energy and provide longer run times, making them ideal for devices or applications that require extended use without frequent charging.
High-discharge cells are designed to deliver power quickly and handle higher current loads, which is perfect for applications that need a burst of power, such as power tools, electric vehicles or performance-driven equipment.
Choosing the right type depends on whether you prioritize long battery life or high power output.
Can I use your cells in electric vehicles, drones, or power tools?
Yes! Our lithium-ion cells are designed to suit various high-performance applications:
- Electric Vehicles (EVs): Our high-discharge cells are ideal for EVs that require consistent, high-power output.
- Drones: Lightweight, high-capacity cells can provide the energy needed for longer flight times.
- Power Tools: High-discharge cells handle the heavy power demands of tools without compromising performance.
However, it's essential to match the battery type with your specific application’s power and capacity needs
Do you offer custom battery pack assembly?
We provide assembly support for custom battery solutions and can discuss assembly options based on your project’s needs.
Support & Assitance
What is your return policy?
All purchases are considered final and cannot be returned or exchanged. We recommend reviewing all product specifications thoroughly before buying to ensure compatibility. For full details, please refer to our Refund Policy.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. Use the provided link to check the status of your shipment at any time.
Do you ship internationally?
Can I cancel or change my order after it has been placed?
Once an order has been placed, it is processed immediately to ensure quick shipment. As a result, we are unable to guarantee changes or cancellations. We recommend reviewing your order carefully before finalizing it. If you need further details, refer to our refund policy here.